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19 November, 2017


Delivery solutions – driving home shopping growth »

Proof of delivery – getting even smarter »



New owners for Fulfilment & e.logistics

eDelivery logo

We are delighted to report that Fulfilment & e.logistics has been acquired by InternetRetailing Media, an established publisher specialising in multichannel retailing and related industries. Our sister-publication, m.logistics, has also been acquired as part of the deal.

Existing publications from the new team include Internet Retailing and eDelivery, which was launched this year and focuses on many of the same subject areas as F&E. These titles and their web sites will continue to serve the needs of readers involved in this fascinating market. See http://edelivery.net.

Fulfilment & e.logistics was launched in 2000 to cover the burgeoning online fulfilment industry, and has been produced and published by its founders ever since. They include Chris Propert-Lewis, commercial director, who previously worked in publishing and media sales; Peter Rowlands, group editorial director; and Sharon Clancy, editor of m.logistics. Both Peter and Sharon have worked for many years as transport and logistics journalists.

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Now DPD says it will open a parcel shop network


Dwain McDonald, DPD's CEO (right) with Peter Odemwingie

DPD is the latest UK carrier to plan a high-street drop-off and pickup network as an alternative to home delivery – following in the footsteps of Royal Mail (with its Post Office option) and Hermes.

It will be called DPD PickUp, and the company says it will be launched in June 2015. Like other existing collection networks, it will operate through the premises of businesses with an existing high-street presence. The first to be announced is the Numark Pharmacists chain, and other partners are said to be waiting in the wings.

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John Lewis launches click and collect within the station

John Lewis store at St Pancras

John Lewis has opened a retail shop in the concourse inside St Pancras International railway station, London, where it will not only retail a selected range of products to commuters, but will also offer a click and collect services for products bought online.

The opening represents a significant development in the evolution of delivery solutions. Commuter railway stations have long been recognised as ideal potential locations for click and collect sites, and ByBox installed third-party locker banks in a few major stations some years ago. Since then Network Rail has launched its own high-profile Doddle collection point system.

John Lewis has now demonstrated an alternative approach, in which the retailer operates its own station site, and takes advantage of retail footfall at the same time.

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Amazon ramps up its drop-off delivery network

Amazon.co.uk is establishing a network of 500 collection points for home shopping at newsagents’ shops, operating in cooperation with Connect Group, the owner of Smiths News, the newspaper distributor. It is calling the service Pass my Parcel.

As part of the development Amazon is offing same-day deliveries through selected stores. Consumers are able to order up to 11.45am for delivery to the store by 4pm the same day.

Amazon Prime customers are being offered this facility free of charge for the time being. "This is our fastest pick-up service yet," says managing director Christopher North.

There is also an Express Morning collection option, under which orders placed up to 7.45 pm are available for guaranteed collection the next morning. Amazon says the item will be delivered from 6.30am onwards, and no later than 9am (depending on the store opening time).

The arrangement with Smiths is unusual. Until now most retailers offering a drop-off service have used either their own stores (not an option for Amazon, of course) or a third-party service such as CollectPlus. Amazon in fact does use CollectPlus, but the Pass my Parcel offer is a separate branded service exclusive to Amazon.

In practice, the various offers all contribute to a drive by the company to smooth the delivery process. It says it now has 6,000 pick-up points in all, including several hundred Amazon Lockers (believed to include more than 100 at Cooperative stores).

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Whistl hits the ground running (or wheeling)

Whistl hits the ground running: a 'postie' on an AirWheel

Whistl (usually with a lower-case "w") is the new brand name of the UK-based operations of PostNL that were formerly known as TNT Post.

Following the separation of TNT Post from TNT Express in 2011, it was always intended that the postal business would adopt new branding by the end of 2014.

The company says the whistl name "reflects happy people" and describes a natural expression of exuberance. The orange colour of course provides a reminder of the strong TNT brand, though it is of a different shade.

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Post Office trials returns via third-party convenience stores

The Post Office has ramped up its offering in the click and click space by launching a trial returns drop-off service using third-party convenience stores and garages – the same types of location used by rival delivery solution specialists such as Collect Plus.

The difference is that these outlets will operate alongside the 11,500 Post Office branches that already provide a returns-drop off capability.

The new offer, which initially involves 150 trial sites, has been put together in association with Royal Mail. Participating retailers provide a pre-paid Royal Mail returns label along with the home shopping consignment, and consumers simply peel this off, attach it to the parcel, and take this to one of the new stores as an alternative to leaving it at a post office.

One of the attractions of using the additional outlets is that many will offer longer opening hours than existing post offices. However, the organisation points out that 5,000 of its own outlets now do offer extended opening hours for home shopping customers. On average, according to Post Office figures, this appears to work out at about four extra hours’ trading per day.

Meanwhile, at least 5,000 small and medium-sized business are said to have signed up to the Local Collect pick-up service already offered by Royal Mail and the Post Office since it was revamped last year. This is available at 10,500 Post Office branches. There is no indication yet of whether the full Local Collect service will be extended to the third-party outlets in the returns trial.


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