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| On Track & On Target | 'Night-before' home delivery alerts from DPD
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17 July 2014

'Night-before' home delivery alerts from DPD

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As part of its drive to stay ahead in home delivery, carrier DPD has further enhanced its pre-alerting system for home shopping recipients. It can now send what it calls an "early warning" alert of an impending delivery the night before despatch, which it says it twelve hours sooner than previously.

The new service has initially been launched in association with online fashion retailer ASOS.

As part of the expanded service, recipients can respond to the alert by choosing from three new "in-flight options". These are "Deliver to a safe place", "Collect from nearest depot" and "Upgrade my delivery".

They can also pick one of the options already offered in texts sent on the day of the delivery – either changing the delivery day or requesting delivery to a neighbour.

The "Upgrade my delivery" option is interesting because it involves instant online payment. The recipient might for instance request a switch to a "before 10am" service or arrange a Saturday morning delivery. Payments for these options can be made via a smartphone or tablet using PayPal.

The new offer is seen as an extension to DPD’s Follow My Parcel service, which the company launched last summer (also with ASOS). This system, which has since been extended to all DPD customers, allows parcel recipients to watch the progress of their DPD driver and see a real-time countdown to their own delivery. This is said to provide an accurate 15-minute estimate of the delivery time.

According to DPD chief executive Dwain McDonald: "Our aim is to provide a home delivery service that exceeds people’s expectations and helps turn shoppers into repeat purchasers and loyal customers."



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