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| On Track & On Target | Parcelforce Worldwide launches pre-delivery alerts and change of day
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17 July 2014

Parcelforce Worldwide launches pre-delivery alerts and change of day


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Retailers despatching home delivery consignments via Parcelforce Worldwide can now arrange to have pre-delivery alerts sent to recipients, and allow recipients to change the delivery day or destination interactively.

The new service, which follows the lead of pioneers such as DPD, offers account customers the opportunity to have alerts sent on the day of despatch, on the day of delivery, and between 30 and 90 minutes before the estimated arrival time.

Recipients can also submit a request by text or email at the start of the delivery day to have their parcel delivered on another day or sent to a different address, which can include a neighbour or one of 10,500 Post Office branches.

Parcelforce says the on-the-day delivery alert is unusual in that it is not triggered by the despatch software that sends the vehicles out, but by the delivery driver. It claims that this makes the timing more accurate, since it is based on the driver’s own knowledge and experience.

According to managing director Gary Simpson: "Parcelforce Worldwide is committed to developing services to ensure we meet the changing demands of businesses, online retailers and their customers."

 

 

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